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Contact Us

If you need to get in touch with us please use one of the methods below for an efficient response to your matter.

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You can request a call back via email. Please use cs@tcfcgroup.co.uk. We will respond to your email within 24 hours. To request a new code for your Passtime device please click here. We will respond to your request within 24 hours. Device codes must be entered within 48 hours otherwise you will need to request a new code.

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If you are experiencing problems with your device please email us at – cs@tcfcgroup.co.uk or click here for instructions on how to enter a pay code or a reset card.

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Why not visit our Facebook page? We have dedicated customer service agents ready to deal with your matter. We will respond to your message within 24 hours. Click here for our Facebook page.

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If you need to make a payment why not use our online payment portal. To make payment just login, if it is your first time using the payment portal you will need to register. Please click here to access the portal. If you are having issues registering on the payment portal please contact us via cs@tcfcgroup.co.uk. Alternatively you can use our new telephone automated payment system. Call us on 02392 448 500 and press option 1 followed by option 1. Please note that you will be asked for your agreement number. If you do not know your agreement number please refer to any written communications you have received from us, your agreement number can be found there.

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Alternatively you can set up a standing order with your bank to make payment. Making a regular automated payment means you won’t have to action anything each month. Please note that if you make payment on a Friday you will receive your code on the following Monday.

If you need to request a code you can also text us at 07860 954179.

Code Request

One of our friendly Customer Services team will contact you to further discuss your enquiry. Please note the number we will be contacting you from will begin with 02392.

Contact Form

UK Head Office

Car Finance Company, 47-51 Kingston Crescent, Portsmouth, PO2 8AA

023 9244 8500

Request Your Agreement Number

Do you want to make payment using our payment portal but not sure what your agreement number is? Fill in the REQUEST YOUR AGREEMENT NUMBER form and we will send your agreement number to you so you can make payment on the go using our payment portal.

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